Customer Success Story

The Armory Streamlines Workflows

How a comprehensive care center reduced patient intake from 1 hour to 5-10 minutes and optimized patient care workflows

Facility Overview

Facility Type:
Comprehensive Care Center
Services:
Multi-Specialty Care
Patient Volume:
High-Volume Facility
Implementation:
8 months ago
TA

The Armory

Comprehensive Care Center

"The Armory uses Simpl to streamline administrative tasks by reducing the patient intake process from 1 hour to 5-10 minutes."

Remarkable Transformation

The Armory achieved unprecedented efficiency gains across all operational metrics

90%
Reduction in Patient Intake Time
5-10min
New Patient Intake Process
75%
Administrative Efficiency Gain
98%
Staff Satisfaction Rate

Workflow Transformation

See how Simpl transformed The Armory's patient intake process

Before Simpl

Manual paperwork completion
15-20 min
Insurance verification
10-15 min
Medical history review
15-20 min
Data entry and verification
10-15 min
Final processing
5-10 min
Total: 55-80 minutes

After Simpl

Digital pre-registration
2-3 min
Automated insurance check
1-2 min
AI-assisted history capture
2-3 min
Instant data validation
< 1 min
Ready for care
< 1 min
Total: 5-10 minutes

The Challenge

As a comprehensive care center serving a diverse patient population, The Armory was struggling with inefficient intake processes that were creating bottlenecks and negatively impacting patient experience.

Patient intake process taking up to 1 hour per patient

Redundant paperwork and manual data entry

Inefficient workflow causing patient delays and frustration

Staff overwhelmed with administrative tasks

Limited time for actual patient care activities

Poor coordination between different departments

Operational Impact

1 hour
Average patient intake time
40%
Of staff time on administrative tasks
High
Patient frustration and wait times

The Simpl Solution

We implemented a comprehensive workflow optimization solution designed for high-volume care centers

Automated Patient Intake

Digital forms and pre-registration streamlined the entire intake process from 60 minutes to 5-10 minutes

Integrated Workflow Management

Unified platform eliminated duplicate data entry and improved inter-departmental coordination

Smart Administrative Tools

AI-powered scheduling and documentation reduced manual administrative burden by 75%

Real-time Care Coordination

Instant communication tools improved care team collaboration and patient experience

Outstanding Results

The implementation delivered immediate and measurable improvements across all key metrics

Patient intake reduced from 1 hour to 5-10 minutes

Dramatically improved patient experience and operational efficiency

75% reduction in administrative overhead

Staff can focus more time on direct patient care activities

50% increase in daily patient capacity

Enhanced revenue potential and better resource utilization

95% improvement in patient satisfaction scores

Better patient experience leading to increased loyalty and referrals

Implementation Process

A carefully orchestrated rollout that minimized disruption while maximizing results

Phase 1: Assessment & Planning

Comprehensive workflow analysis and solution design

Week 1-2
1
2

Phase 2: System Setup & Integration

Platform configuration and existing system integration

Week 3-4

Phase 3: Staff Training & Pilot

Comprehensive training and limited pilot program

Week 5-6
3
4

Phase 4: Full Deployment

Organization-wide rollout with ongoing support

Week 7-8
"Simpl has completely transformed our operations. What used to take an hour now takes minutes. Our staff is happier, our patients are more satisfied, and we can serve more people than ever before."
Operations Director, The Armory
Comprehensive Care Center

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