Privacy Policy

Simpl Privacy Policy & Notice of California Privacy Rights

This Privacy Policy & Notice of California and Other State Privacy Rights, together with our Terms of Service and any other document referenced (whether by means of a hyperlink or otherwise) in this Privacy Policy or our Terms of Service, governs your access to, and use of, the websites, mobile applications and other products and services (collectively, the "Services") that are provided by Simpl Healthcare, Inc., a Delaware corporation, and its affiliates and subsidiaries ("Simpl," "we" or "us").

We are committed to maintaining the privacy of information that you provide to us when using the Services. We aim to simplify healthcare processes while committing to the protection of your data and personal information. This Privacy Policy describes how we treat information we receive or obtain about you when you visit our websites, use our Services, or otherwise interact with us. We are focused on optimizing patient care and providing healthcare professionals with comprehensive data for informed decisions and streamlining communication among patients, providers and payers through the use of our proprietary platform.

If you are a patient using the Services, please also refer to the "Patient Facing Terms of Use" in our patient portal. If any provision in this Privacy Policy conflicts with any provision in the Patient Facing Terms of Use accepted by a patient, the provision in your Patient Facing Terms of Use will control to the extent of such conflict.

Information We Collect About You

General: When you use the Services, sign up to receive emails from us, and at other times, we may ask you to provide us with certain categories of personal information, including health information. Personal information is information that could reasonably be used to identify you personally, such as your name, date of birth, age, gender, occupation, industry, interests, e-mail address(es), physical address, telephone number(s), profession, facts about your computers and other devices through which you access the Services, health information, such as diagnoses, treatments, prescriptions, and other healthcare-related information relating to you and your providers, any information we receive from the applicable third parties when you register or otherwise interact with the Services by means of such third parties, and similar information (collectively, to the extent we collect it from time to time, and together with Survey Information and Usage Information, "Personal Information").

Credit card information: If you use a credit card to sign up for the Services, the credit card information you provide for the Services is stored and used by our third-party credit card processors in order for them to process your payments.

Usage Information: We automatically collect IP addresses, Web site usage information and other technical information regarding your interaction with the Services ("Usage Information"). This information helps us evaluate how our users access and navigate our Web sites on an aggregate basis, including the number and frequency of users to each Web page, the length of their visits, the web browser version they use, and any publications or other information that they download.

Testimonials: We may display personal testimonials of satisfied users on our Web sites from time to time. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, please contact us at support@simplhealthcare.com.

How We Use the Information Collected

Our primary goal in collecting your Personal information is to provide you with an enhanced experience when using the Services. We may use information about you, including Personal Information in the following ways:

• To enable us to process, validate and verify subscriptions
• To send you e-mail notifications about our new or existing products and services, special offers, or to otherwise contact you
• To enhance existing features or develop new features, products and services
• To provide advertisers and other third parties with aggregate information about our user base and usage patterns
• To allow us to personalize the content and advertising that you and others see based on personal characteristics or preferences
• To enable you to participate in drawings or other special offers

California Privacy Rights

To exercise any of the rights listed below, please email us at support@simplhealthcare.com.

• Right to Know: You have the right to request that we disclose to you the categories of personal information we have collected about you, as well as the sources of that personal information.
• Right to Access: You have the right to request, up to two times per year, access to categories and specific personal information about you that we have collected and shared with our clients and brand partners.
• Right to Delete: You have the right to request that we delete personal information we collect from you, subject to exceptions allowed by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you, subject to exceptions allowed by law.
• Right to Opt Out of Sale or Sharing: You have the right to "opt out" of the "sale" or "sharing" of your "personal information" to or with "third parties" (as each of those terms is defined by California law).
• Right to Not Receive Discriminatory Treatment: You have the right to not be discriminated against on the basis of exercising the rights above.

Other State Privacy Rights

Data Retention

We retain Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For healthcare data, we follow applicable medical records retention requirements, which may require retention for up to seven years or longer depending on state law and the type of information.

International Data Transfers

Your Personal Information is processed and stored in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. By using our Services, you consent to the transfer of your information to the United States.

Security Measures

We implement comprehensive security measures to protect your Personal Information, including:

Children's Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect Personal Information from children under 13. If we become aware that we have collected Personal Information from a child under 13, we will take steps to delete such information. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at support@simplhealthcare.com.

Third-Party Links and Services

Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to such third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services before providing them with your Personal Information.

Policy Modifications

We may change this Privacy Policy from time to time. We will post any changes here and revise the "Last Updated" date accordingly, so be sure to check back periodically. For changes to this Privacy Policy that may be materially less restrictive on our use or disclosure of Personal Information you have provided to us, we will attempt to obtain your consent before implementing the change.

Choice/Opt-Out

We provide our users the opportunity to opt-out of receiving communications from us and our business partners. To remove your information from our database, please send an e-mail request to support@simplhealthcare.com.

Correcting/Updating Your Information

You can change or modify information you previously provided to us by sending an email to support@simplhealthcare.com.

Comments and Questions

If you have any comments or questions about this Privacy Policy, our privacy practices, the Services, or your dealings with us, you can contact us at support@simplhealthcare.com.